Support from NLMA will enable your organization to better plan for network changes ensuring reliable system uptime. Our support and maintenance services are designed to achieve a comprehensive and guaranteed timely response support infrastructure for your satisfaction and needs.
NLMA Consultants and engineers specialize in constructing and supporting multi-vendor networks. Gaining access to this group of experts is simplified through the partnership with NLMA through service level agreements and routine maintenance onsite assessments. Our Engineers are qualified to support Microsoft, IBM, Cisco and others to allow us to provide our customers with the best level of support as required.
NLMA Support and Maintenance Services include the following:
- Connectivity and Networking solutions
- Firewall and VPN solutions
- Backup solutions
- Quality of Service assurance guarantee
- Planning and budgeting for project cost control
- Timely response to phone inquiries and on-site services
- Hardware repair and replacement
- Fault identification, diagnosis and resolution
- Personalized service
- Continual communications between NLMA and clients providing status and service level reviews
- Assessments and network consultation services ensuring optimal network performance
- Onsite network administration and support
- Dedicated team assigned to each client
- Escalation to back-up engineers for maximum coverage
- 24x7 hours guaranteed on-call support and subsequent 2 hour onsite response if required
- Range of support packages to fit every type of budget and need
- Preventive Maintenance Programs
- Disaster Recovery Assessments
NLMA understands the requirements of businesses in the area of support and
Maintenance options. NLMA will provide assistance and work cohesively with your own staff on planning and managing production systems, in order to lower costs and provide better “value for money” in comparison to current maintenance arrangement.
